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Terms/Privacy & Cookies Policy

TERMS AND CONDITIONS

The term ’East African Trading Company Limited’ or ’us’ or ’we’ refers to the owner of the website whose registered office is; Montague House, Lambridge Street, Bath, BA1 6RX. Our company registration number is 8292964. The term ’you’ refers to the user or viewer of our website.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (Terms of Service”). If you do not agree with any of these terms and conditions, please do not continue to use our website.

The use of this website is subject to the following terms of use:

We are not responsible if information made available on this site is not accurate, complete or current. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website contains material that is either owned by us, or licensed to us. It includes, but is not limited to, layout, photographs, appearance, and graphics. You agree not to reproduce, duplicate, copy, sell or resell any information contained on this website without express permission by us. You may not use our products for any illegal or unauthorized purpose.

This website may also include links to other websites. These links are provided for your information and convenience. They do not signify that we endorse the website(s). We have no responsibility for the content or accuracy of the linked website(s).

PRIVACY

East African Trading Company values its customers and respects their privacy. Maintaining your privacy and the security of your information are among our highest priorities.

As with all shopping websites, when you place an order we will ask you to input personal information about you. We need this information to process your order and to allow us to tell you about any delays or problems.

Your personal data will be used to provide the information, goods and services offered through our website to you

The information we will collect:-

  • Name
  • Email address
  • Billing address
  • Delivery address
  • Telephone contact
  • Credit/Debit card details (when you have placed your order)

We may share your information (excluding email address) with carefully selected third parties, who may contact you by post with products or services that may be of interest to you. If you would prefer not to be contacted by these selected companies, please inform us via email lesley@eastafricantrading.blacknovadesigns.co.uk or write to us at East African Trading Company, Montague House, Lambridge Street, Bath, BA1 6RX

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

COOKIES AND MONITORING

Cookies are small text files that websites send to your computer so that when you go back to the site it can recognise you. A cookie is an internet user’s identification card. Cookies let the site bring up information relevant to you, for example your name, past orders etc. this makes interaction between users and websites faster and easier.

East African Trading Company uses cookies to make it possible for you to move about the website with ease and add items to the shopping basket without having to constantly log in.

Cookies cannot read other information from your hard-drive, or obtain information that you have not already provided to the website.

The only cookies we use on the site are of the types below:

  • Strictly necessary cookies – these are cookies that are essential to the operation of our website
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer
  • The referring website from which you have got to our website from

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

CUSTOMER PRIVACY RIGHTS

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Apologies, due to staff absence, any on-line orders received will be shipped on Tuesday 23rd October, apologies for any inconvenience.