Delivery & Returns

Covid-19 Update

Whilst we are taking every measure to ensure that your order arrives on time, due to circumstances surrounding Covid-19, your shipment may take slightly longer than normal.

UK Delivery

UK Standard Delivery (3-7 business days)

  • Free Royal Mail tracked delivery for all UK orders over £50 

  • For orders under £50 tracked delivery costs vary from £3-£4.55 depending on the weight of your parcel

UK Next Day Delivery

  • Order by 3pm from Monday - Thursday for guaranteed next day delivery for £8

International Delivery

We offer a worldwide tracked delivery service with Royal Mail. The cost will be calculated at checkout depending on the weight of the item(s) in your cart.

If you wish to contact us with any further questions, we'd be please to hear from you at hello@eastafricantrading.co.uk 

Orders are processed and shipped on business days only. Business days are Monday through to Friday, excluding UK holidays. We aim to process orders with 24 hours however during sale time and after Bank Holiday this maybe longer. You will receive a tracking number via email or text when your order has been fulfilled and is on it's way to you. 

Returns

  • In the event that you are not satisfied with your purchased product(s) you may return them within 7 days of receipt of goods. East African Trading Company will refund or exchange to the cost of the goods purchased. Unfortunately we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be returned complete, unused, in perfect condition and in its original packaging. This refund policy does not affect your statutory rights.

  • Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost in transit.

  • You have the right, by law, to withdraw from your purchase within seven working days after the date the item is delivered to you. Unfortunately we cannot accept returns of the purchase of any items where the product has been used or damaged.

  • To return an item, please contact us directly. Package the item securely and return it to us so that it is received by us within seven working days after the date that the item was delivered to you.

  • Any refund due will be credited via the original payment method no later than 10 working days from receipt of returned items. 

 

Customer care: +44 1225 290 956 or email us hello@eastafricantrading.co.uk

Last updated: 01/11/2020